FOCUS ON THE CUSTOMER
Our customer is at the centre of everything we do. Our business success hinges on our ability to anticipate and meet the needs of our customers around the world by offering high-quality products and world-class customer service.
DRIVEN TO WIN
We pursue our goals with a purpose and a sense of urgency, and we are accountable to our teams and ourselves for delivering superior results. Don’t let our casual style fool you. We mean business.
ENTREPRENEURIAL SPIRIT
Our constant curiosity around providing solutions for our customers evolving lifestyles, improving on our great ideas, and developing more efficient ways of working, drives us to take calculated risks and launch new ideas the benefit our business and our stakeholders.
INCLUSIVENESS
We firmly believe that workplace diversity and a culture of inclusion helps to spur innovation, create healthy and high-performing teams, and deliver a retail experience that will continue to surprise and delight our customers. We are committed to honour and invest in the diversity of people, thought, experience, culture and style in the hiring, recruiting and development of associates across all company functions.
CELEBRATE SUCCESS
We take pride in our associates and the success they strive for every day. Whether celebrating service anniversaries, honouring heroic customer service or recognizing extraordinary achievements, the dedication and outstanding results of our associates are rewarded and acknowledged through a variety of programs at every level of the organization.
CONTINUOUS IMPROVEMENT
Our goal is to build the strongest team in retailing, which means we are consistently up-skilling associates throughout the organization. We offer hundreds of learning and development opportunities through our Talent Development department, mentorships, cross-brand assignments and other programs that build critical business skills, transform knowledge into action and shape our career paths.